Frequently Asked Questions

You can purchase directly from our online shop by choosing the products you want and completing the checkout. You can also contact us by email or phone for specific needs or support requests.

No. You can complete an order without creating an account when Shopify checkout allows it. However, a customer account can make it easier to view and manage your orders.

Contact us as soon as possible. If the order has not yet been prepared or handed over to the courier, we will do our best to modify or cancel it. Once it has been shipped, any requests will be handled according to the applicable return conditions.

Yes. Companies, professionals, and retailers can purchase normally through the website at the listed prices. For B2B commercial terms, larger quantities, resale, Private Label, or bulk supplies, you can contact us through the relevant sections of the website.

The payment methods shown at checkout are available, including payment cards, PayPal, Google Pay, bank transfer and, when available, cash on delivery.

Cash on delivery incurs a surcharge of €3.00.

Preparation and shipping begin after the payment has actually been credited.

Yes. An invoice can be requested by providing the necessary information when placing the order. To enable us to manage the administrative process correctly, we recommend submitting the request and tax details before the order is processed.

Shipping costs €5.00 for orders under €50.00 and is free for orders of €50.00 or more.

The threshold is calculated based on the order total after any discounts or coupons.

Approximately, after handover to the courier:

Mainland Italy: approximately 1 business day.

Islands and certain special destinations: approximately 2 business days.

International: generally 2–5 business days.

Delivery times are indicative and may vary depending on the destination, time of year, courier, and exceptional circumstances.

We usually try to prepare and hand over to the courier on the same business day orders received by 11:00 a.m.

However, exceptions may occur due to high order volumes, temporary availability issues, payment checks, or special logistical requirements.

Depending on the destination and shipping method, we mainly use Poste Italiane/SDA, BRT, and FedEx. Laboratori Vonderweid selects the courier based on the most suitable service.

Shipping and tracking communications are managed through Sendcloud and may be sent via WhatsApp or email.

Yes. We ship to numerous European and non-European countries. The destinations actually available and the corresponding shipping cost are shown during checkout.

For shipments outside the EU, customs duties, import taxes, or other customs charges may apply according to the regulations of the destination country.

When the courier service and destination allow it, pickup points, lockers, or other delivery solutions may be available.

For purchases made by consumers, the right of withdrawal may be exercised within 14 days of receiving the order, in cases provided for by law.

For hygiene and health protection reasons, some sealed products cannot be returned after the seal has been opened, unless they are defective, damaged, or non-conforming.

For full details, see our Returns and Refunds Policy.

In the event of a simple change of mind, return costs are normally borne by the customer.

However, if we have sent the wrong product or the product is damaged, defective, or non-conforming, Laboratori Vonderweid will cover the costs necessary to resolve the issue.

If the package shows visible damage, we recommend accepting it with a specific reservation whenever possible.

Also photograph the packaging before opening it and keep the box and protective materials. If the product is damaged, send us photographs of the package and the product, along with the lot number and expiry date when available.

We recommend reporting the problem to us within 48 hours, without limiting any mandatory rights provided by law.

Contact us by sending a description of the problem and, whenever possible, photographs of the product, batch, and expiration date.

We will assess the report and, where applicable, may proceed with a replacement or refund.

Contact us. We will check the order and arrange the most appropriate solution, covering the necessary costs when the error is attributable to Laboratori Vonderweid.

Following graphic, regulatory, or packaging updates, the image shown on the website may temporarily differ from the packaging received.

This does not change the nature, quantity, or essential characteristics of the product.

Specific information is provided on the individual product pages and their respective labels.

If you have any questions, you can contact us before purchasing.

We can provide you with information about the features and usage of our products.

For personal needs related to health conditions, therapies, or specific situations, you should consult your doctor or healthcare professional.

You can contact us through the Contact page or via:

Phone and WhatsApp: 040 2824145

General information: info@laboratorivonderweid.com

Orders: ordini@laboratorivonderweid.com

Shipping and logistics: logistica@laboratorivonderweid.com

Our headquarters is located at:

Via Josip Ressel 2/7, int. 15

34018 San Dorligo della Valle (TS) – Italy

You can use the link to the address on the Contact page to open the driving directions directly.

We can provide you with information about the features and usage of our products.

For personal needs related to health conditions, therapies, or specific situations, you should consult your doctor or healthcare professional.