Shipping policy

Last updated: 17/09/2026

This page describes the main procedures for preparing, shipping, and delivering orders placed with Laboratori Vonderweid.

1. Dispatch location

Orders are prepared and shipped from:

Laboratori Vonderweid S.r.l.
Via Josip Ressel 2/7, int. 15
34018 San Dorligo della Valle (TS) – Italy

2. Destinations

Laboratori Vonderweid ships within Italy and to numerous foreign countries, both within and outside the European Union.

The destinations actually available are those selectable during checkout.

The ability to ship certain products may depend on regulatory, customs, logistical, or import restrictions applicable in the destination country.

If, after receipt of the order, it becomes apparent that the shipment cannot be carried out as usual, the customer will be contacted and the order may be canceled in whole or in part, with a refund of the amounts relating to products that cannot be shipped.

3. Couriers

Laboratori Vonderweid primarily uses:

  • Poste Italiane;

  • SDA;

  • FedEx;

  • BRT.

The company selects the courier based on the destination, product type, characteristics of the shipment, and service availability.

Unless a different option is expressly provided during checkout, the choice of carrier therefore rests with Laboratori Vonderweid.

4. Order preparation

Orders correctly received by 11:00 a.m. are normally prepared and entrusted to the courier on the same business day.

This is an estimated time.

Preparation may take longer, for example, in the event of:

  • high order volume;

  • temporary unavailability of a product;

  • waiting for replenishment;

  • checks relating to the order or payment;

  • public holidays or company closures;

  • requirements related to the nature of the products;

  • other exceptional circumstances.

For orders paid by bank transfer, preparation begins after the payment has actually been credited.

5. Estimated delivery times

From the time the shipment is entrusted to the courier, the standard estimated delivery times are:

  • mainland Italy: approximately 1 business day;

  • islands and certain special destinations: approximately 2 business days;

  • international: generally 2 to 5 working days.

These times are indicative and do not constitute a guarantee of delivery on a specific date.

Saturdays, Sundays, and public holidays are not normally considered working days.

Any closures or delays during the summer period, the Christmas holidays, or other special periods are communicated through the website when relevant.

6. Fresh aloe leaves and plants

To reduce the risk of products remaining in storage over the weekend, fresh aloe leaves and plants are normally shipped from Monday to Wednesday.

Laboratori Vonderweid may therefore postpone shipment to the first available day if delivery by Friday cannot reasonably be expected.

In Italy, such products are normally delivered within one or two working days after being handed over to the courier.

For international destinations, the delivery times may be longer.

7. Packaging

Laboratori Vonderweid pays particular attention to order preparation.

Depending on the nature of the products and the expected transport conditions, the following may be used:

  • protective materials;

  • insulating packaging;

  • polystyrene containers;

  • other solutions appropriate to the type of product.

The aim is to adequately protect the products during normal transport and reduce the risk of deterioration or damage.

8. Shipping costs in Italy

For shipments within Italy:

  • for orders below €50.00, the standard shipping cost is €5.00;

  • for orders of €50.00 or more, standard shipping is free.

The threshold is calculated on the value of the products after the application of any discounts or promotional codes.

For example, if the initial value of the products is €54.00 and a discount of €5.00 is applied, the value relevant for free shipping purposes is €49.00, and the standard shipping costs therefore apply.

The €3.00 surcharge applicable to payment by cash on delivery is separate from shipping costs and remains applicable even when the free shipping threshold is reached.

9. International shipments

Shipping costs abroad vary depending on the destination and the characteristics of the order.

The applicable amount is calculated and displayed during checkout before the purchase is confirmed.

10. Shipments outside the EU

For shipments destined for countries outside the European Union, any:

  • customs duties;

  • import taxes;

  • customs clearance costs;

  • courier administrative fees;

  • other charges applied in the destination country

are not included in the shipping price paid to Laboratori Vonderweid, unless expressly indicated otherwise.

Such amounts, where applicable, remain the responsibility of the recipient.

Laboratori Vonderweid is generally unable to determine their amount in advance, as this may depend on the destination country, the value and type of the products, and local regulations.

The customer is required to cooperate with the courier or the competent authorities if data, documents or payments required for customs clearance are requested.

11. Minor islands and special delivery arrangements

Laboratori Vonderweid also ships to minor islands and special areas.

No specific surcharges are applied by Laboratori Vonderweid for so-called remote areas.

Where supported by the service used, delivery may also take place at:

  • collection points;

  • fermopoint;

  • lockers;

  • authorized facilities;

  • post office boxes compatible with the selected service.

Using a collection point may be advisable when the recipient cannot guarantee their presence at the delivery address.

12. Tracking

After the shipment has been handed over to the courier, the customer normally receives tracking information through the Sendcloud system, using the contact details provided during the order.

The customer is therefore required to provide a correct email address and telephone number.

13. Problems during delivery

In the event of delays, storage, unsuccessful delivery attempts or other problems, the customer may contact the courier directly using the information provided in the tracking details.

This is often the quickest method for obtaining information or arranging a new delivery.

Laboratori Vonderweid remains available to assist the customer.

The preferred channels are:

logistica@laboratorivonderweid.com
info@laboratorivonderweid.com

Telephone and WhatsApp:

040 2824145

14. Damaged parcel

If the parcel shows visible external damage, the customer is encouraged, where possible, to accept it subject to specific reservation, indicating the nature of the damage observed.

It is also recommended to:

  • photograph the parcel before opening it;

  • retain the packaging;

  • photograph the product;

  • photograph any damage;

  • promptly notify Laboratori Vonderweid of the incident.

Any damage, loss, or anomaly attributable to the shipment should preferably be reported within 48 hours of delivery, so as to enable the company to intervene promptly and manage any claims with the courier.

Failure to comply with this deadline shall not prejudice any mandatory rights to which the consumer may be entitled.

15. Damaged products or products with quality issues

If a product arrives:

  • damaged;

  • opened;

  • with leakage of contents;

  • with compromised closure;

  • deteriorated;

  • with another evident anomaly;

the customer must contact Laboratori Vonderweid, providing, where possible:

  • photographs of the product;

  • photographs of the packaging;

  • lot number;

  • expiry date;

  • description of the problem.

After verifying the situation, Laboratori Vonderweid shall, where the relevant conditions are met, replace the product or issue a refund at no cost to the customer.

16. Cash-on-delivery orders not collected or refused

If a cash-on-delivery order is refused or not collected and is returned to the sender, Laboratori Vonderweid may refuse to make a subsequent shipment to the same customer with cash-on-delivery payment.

Any new shipment may be subject to:

  • advance payment for the order;

  • payment of the new shipping costs.

17. Shipments in multiple parcels

Depending on the quantity, characteristics of the products, or logistical requirements, a single order may be divided into multiple packages.

The customer may therefore receive the parcels separately or at different times without this necessarily entailing additional costs beyond those indicated at the time of the order.

18. Contact details

For issues relating to shipments and deliveries:

logistica@laboratorivonderweid.com
info@laboratorivonderweid.com

Telephone and WhatsApp:

040 2824145